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Ask a question or describe the problem you are facing.
For your convenience, jacketspark.com accepts Paypal, Visa, Mastercard and Discover cards for payment.
Yes, all orders are standard of shipping costs.
All orders are sent through DHL, FEDX, UPS depending on the region.
If you need to change your shipping address, please contact us within 7 working days of placing your order. Please contact us at sales@jacketspark.com.
If it’s been three weeks since we shipped your order and you still haven’t received it, please contact us at sales@jacketspark.com. Please provide us with the proper shipping address. We cannot issue a refund if an order is lost in transition due to a wrong address.
We only use real leather produced from sheep leather and cowhide leather in most of our jackets.
You can find your size by using our Size Chart Guide. However, if you have any concerns about the size, please do not hesitate to contact us. You can send us an email at support@jacketspark.com if you’re unsure about the size, and one of our customer service representatives will assist you in getting a perfectly fitted jacket.
Each jacket is handcrafted from scratch and custom built to the customer’s specifications.
Contact us at sales@jacketspark.com within 7 days of receiving your package. Please send us an image of the faulty product if possible, and one of our representatives will contact you as soon as possible.
Please contact us as soon as possible at sales@jacketspark.com. We treat every customer as an individual, and resolving your issue is one of our top priorities. Check out our return policy for more information on how to return or exchange an item.
You can contact us by email at sales@jacketspark.com. We will respond within 24 hours.
We do not store or retain your credit card information, making it even safer. We use SSL encryption to ensure that any information you provide us remains safe and secure.
You can make the payment via PayPal and Stripe. we use SSL encryption. Check out so you don’t have to worry about making a payment.
